UNITED KINGDOM > CONSUMER DUTY

At Habib Bank Zurich plc (HBZ UK), we are committed to upholding the highest standards of customer care and ethical conduct in all aspects of our operations. We fully support and embrace the principles outlined in the Financial Conduct Authority's (FCA) Consumer Duty.

The Consumer Duty represents a pivotal step forward in ensuring that financial firms prioritize their customers' interests the interests of their customers above all else. At HBZ UK, we recognize that our success is closely linked to the satisfaction and well-being of our customers, and we are dedicated to earn and maintain their trust through transparent and fair practices.

Key to our approach is a relationship-based banking and customer-centric mindset that helps us understand and work towards prioritising customer needs. We believe in providing clear and accessible information to help our customers make informed decisions about their finances. Whether choosing the right banking products and services or understanding the associated terms and conditions. Our Customer Support, Branch Banking, Sirat and other dedicated business teams strive to ensure that all customers receive the same high standards of service and support across our branches and offices in the UK. By prioritizing the Consumer Duty, we aim to strengthen our existing relationships with clients, provide additional support wherever required and attract new relationships.

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