With Samsung Wallet, payment has always been effortless, both online and offline.
And now, paying is just the start.
By combining Samsung Pay and Samsung Pass in one you’ll be able to store passwords, addresses and
card details, for easier online browsing and shopping, alongside your bank and loyalty cards. And to keep
everything as safe and secure as possible everything is accessed through your biometric data.
With Samsung Wallet – you’ll have 3 ways to pay. You can still swipe up from your home screen and open
the app from its icon but you can also open Samsung Wallet by double tapping the side key.
Samsung Wallet will be your go-everywhere, worry-free app for essentials — keys, IDs, credit cards and
tickets.* All in one spot, all accessible with one swipe.
So no more worries, hassle or jumping from app to app, even for your crypto.
And it’s all securely backed with Knox technology for encryption and fingerprint authentication.
Samsung Wallet offers greater experience and benefits.
Compatibility - supporting all popular smartphones & smartwatches
Pay Planner - to track expenses, set budgets and add/delete transactions manually
Shop Online - shopping online with convenience of the app
Online Checkout - Paying for your online purchases has never been this easy. Checkout instantly with Samsung Wallet when you shop through an app or web browser on your mobile. Or checkout on your desktop browser by tapping on the payment request notification on your mobile to initiate the payment process.
Security - with 5 layers of built-in security features, including fingerprint, PIN or iris scan authentication, tokenisation and Samsung Knox
Back up and restore - restoring cards through samsung account makes switching from old device new device
Samsung offers a free service to remotely lock or erase Samsung Wallet, if your device is ever lost or stolen.
The service also has the ability to locate your device and erase all your stored personal information.
Prerequisites for using Samsung Wallet includes:
A compatible smartphone or smartwatch with NFC
A valid Samsung account
A registered fingerprint or Samsung Wallet PIN
A valid HBZ Debit/Credit card.
Samsung Wallet is compatible with the following Galaxy devices:
Galaxy S phones: S23, S23+, and S23 Ultra, S22, S22+, S22 Ultra, S21 5G, S21+ 5G, S21 Ultra 5G, S21 Fan Edition 5G, S20, S20+, S20 Ultra, S20 Fan Edition 5G, S10, S10+, S10e, S10 5G, S9, S9+, S8, S8+
Galaxy Z Flip and Z Fold phones: Galaxy Fold, Z Fold2 5G, Z Fold3 5G, Z Flip 5G, Z Flip, Z Flip3 5G
* Samsung Wallet is available only on devices running Android 9 or above. Available features and content may vary by country/region, device model, carrier, and firmware version.
Follow these steps to setup your Smartphone:
Update the OS on your device. The supporting version is Android 7.0.1 Nougat or later.
Install Samsung Wallet - Samsung Wallet comes preloaded on available phones, but you can always reinstall it, if needed.
Execute the Samsung Wallet App.
Sign in to your Samsung Account.
Set your PIN and fingerprint.
Add your HBZ Debit/Credit Card using “ADD CARD” link.
Enter OTP received on your registered mobile number, to verify the card.
Note: Card can be added by scanning or entering card details manually.
Follow these steps to setup your Smartwatch:
Execute the Samsung Wallet App. - press and hold the Back (top) button for 1–2 seconds. Note, it may take a few more seconds to start for the first start.
Swipe to the left to view the basic instructions, tap the arrow to begin setting up Samsung Wallet.
Now, Tap OK to open Samsung Wallet on your phone, and then tap Start.
Sign-in to your Samsung account, when prompts.
Add your HBZ Debit/Credit card:
- Tap the three dots on your watch.
- Tap + Add card to add a card to Samsung Wallet.
Tap TURN ON to set up a lock screen for your watch if you haven't already done so.
On your watch, enter a four-digit PIN, and then enter it a second time to confirm. Note. you can start adding payment cards Opens in New Window or importing payment cards through your phone.
Now, whenever you want to quickly access Samsung Wallet, just hold down the Back key on your watch. Your
card(s) will appear and you can make a payment.
Note: For some watches, you may need to open Samsung Wallet through the Galaxy Wearable app before it will
appear on the watch. This will install the plugin on the watch.
If you have the Favorite Cards feature activated on your phone, you can access your cards even faster. Follow these steps to be followed while paying through Samsung Wallet:
Awake your device.
Swipe up from the home button.
Scroll (up/down) to select required card.
Authorize the payment using your preferred method - fingerprint or PIN
Hold your device near the Contactless Payment Terminal.
What is Samsung Wallet?
Samsung Wallet is a convenient and simple way to make mobile payments with select Samsung Galaxy phones, and it works at virtually any retailer where you can tap, swipe or scan your card.
Why should I use Samsung Wallet instead of my plastic cards?
Samsung Wallet offers a simple and convenient payment experience that is quicker than searching through your wallet or purse. Additionally, Samsung Wallet adds a level of security to your payment information that physical cards don't have.
How does Samsung Wallet work?
Samsung Wallet uses Near Field Communication (NFC) to make contactless mobile payments.
What devices are compatible with Samsung Wallet?
Samsung Wallet is compatible with the following Galaxy devices:
Galaxy S phones: S23, S23+, and S23 Ultra, S22, S22+, S22 Ultra, S21 5G, S21+ 5G, S21 Ultra 5G, S21 Fan Edition 5G, S20, S20+, S20 Ultra, S20 Fan Edition 5G, S10, S10+, S10e, S10 5G, S9, S9+, S8, S8+
Galaxy Z Flip and Z Fold phones: Galaxy Fold, Z Fold2 5G, Z Fold3 5G, Z Flip 5G, Z Flip, Z Flip3 5G
Galaxy Note phones: Note20, Note20 Ultra, Note10+, Note10 5G, Note9, Note8
Galaxy A phones: A32 5G, A42 5G, A52 5G, A50, A51, A51 5G, A53 5G, A70, A71 5G
* Samsung Wallet is available only on devices running Android 9 or above. Available features and content may vary by country/region, device model, carrier, and firmware version.
Can Samsung Wallet make online purchases?
Yes Samsung Wallet can make online and in-app purchases.
What should I do if I lose my original payment card and then receive a replacement card?
The payment cards on Samsung Wallet are digital versions of your physical payment cards. If you lose your original payment card and then receive a replacement card, you need to remove the original payment card from Samsung Wallet and register the replacement card.
Can I use Samsung Wallet in foreign countries?
Samsung Wallet service will be available in the UAE. Please check your card issuer's policies for transactions in foreign countries. If you can use your card in the country you are travelling to, you should be able to use Samsung Wallet to make a payment.
In which countries will Samsung Wallet be available?
Samsung Wallet is available in the Australia, Brazil, China, Canada, Hong Kong, India, Italy, Malaysia, Mexico, Puerto Rico, Russia, South Korea, Spain, Singapore, Switzerland, Taiwan, Thailand, United States (USA), UAE, United Kingdom and Vietnam. Samsung is working to expand Samsung Wallet to additional regions.
How do I make in-store purchases with Samsung Wallet?
1) Initiate Samsung Wallet by either swiping-up from the home button or opening the Samsung Wallet app from the home screen.
2. Select the card you want to pay with by swiping left or right.
3. Verify your fingerprint or PIN and touch your phone to either the card reader or NFC reader to complete the transaction.
How can I cancel a payment made using Samsung Wallet?
Canceling a payment made with Samsung Wallet is the same as a physical card. The exact process will depend on the policies of your card issuer and the merchant you made the purchase from.
How is my default payment card in Samsung Wallet determined?
There is no "default" card in Samsung Wallet When you open the app or activate the Simple Pay feature by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.
The cashier asks the last 4 digits of the card but the transaction still does not pass, what to do?
In case that merchant may ask you for the last four digits of the card number, you will need to provide the last four digits of the digital card number, instead of the last four digits of the physcial card. For ease of use, it is located on the left side of the card in the Simple Pay screen, and in the main app when viewing your registered cards.
How can I keep track of purchases I've made with Samsung Wallet?
Samsung Wallet show last 10 purchases. To see that:
1) Open Samsung Wallet.
2) Choose the card.
3) At the bottom you may see last purchases.
However, currently, due to some merchants' policy, the amount of money you've puchased could not be seen in the list. Sorry for inconvenience and we will do our best to resolve this with merchants.
Can I continue to use my physical payment card if I disable Samsung Wallet or remove the digital equivalent on Samsung Wallet?
Yes. When you disable Samsung Wallet or remove a registered card, you are only suspending the token, or digital card number, that has been assigned to your device for that card. If you wish to suspend you physical card, please contact your card issuer for assistance.
How to install Samsung Wallet on my eligible phone?
Look for the Samsung Wallet icon on your device.
Open Samsung Wallet, Sign-in with a Samsung Account & start using the revolutionary way to pay.
If you do not find the Samsung Wallet icon on your device, follow the below steps:
- Step 1: Ensure that the device software is updated to the latest Android™ software
- Step 2: Install any software updates available
- Step 3: Once all updates are installed, Open Apps & Click on Samsung Wallet icon & install the Samsung Wallet app.
- Step 4: Sign-in with a Samsung Account & start using the revolutionary way to pay
How can I register my card?
Cards can be either automatically registered by scanning your card with Samsung Wallet or manually inputting the card information.
Then, depending on the policies set by your bank or credit union, Samsung Wallet will prompt you to verify your identity through an email, SMS or a phone call.
How many cards can I register into Samsung Wallet?
You can register up to 10 payment cards in Samsung Wallet. (Credit Cards, Debit Cards)
Can I register the same card with more than one device using Samsung Wallet?
Yes. The total number of devices you can register a card to may vary. Contact your card issuer for more details on the number of devices that you can register your card to.
Can I use Wi-Fi for card registration in Samsung Wallet?
Yes. However, for the best experience, the device should have a SIM card installed. If you encounter any issues when registering the card over Wi-Fi, we suggest switching to a cellular data connection.
What should I import cards in to my new device?
Use latest Samsung Wallet app version and just sign in to your Samsung Account. Visa-Mastercard-Amex Cards will be downloaded for you automatically.
Are you storing any additional card information to enable import feature?
No, Samsung Wallet is not storing any additional data to enable this feature. We are only using reference id and meta data to enable this feature, not actual card numbers.
What should user do to backup cards?
User need not do anything. We are only using meta data already available in our server for this feature.
User deleted a card previously, will it be imported?
No. If user does not have an active card in any device, it won’t be available for import.
How can a user get this feature?
This feature is enabled whenever they use/upgrade to latest version of Samsung Wallet app.
What is NFC?
Near Field Communication or NFC is a method of wirelessly transmitting data using radio waves. Samsung Wallet uses NFC to wirelessly transmit payment data to payment terminals with NFC readers that have been activated for use.
Is NFC secure?
In the context of Samsung Wallet, the payment information transmitted by NFC is protected using tokenization.
How accurate is the fingerprint scanner?
Fingerprint Scan has a False Acceptance ratio of 0.002%. In this case, Fingerprint is highly secured in which it is unlikely that a different person can log in the Samsung Wallet with Fingerprint security.
How secure is Samsung Wallet?
Samsung Wallet uses Tokenization, a Secure Environment, and Samsung KNOX to secure your payment information. Additionally, you verify either your fingerprint or a 4-digit PIN when making purchases.
What is Tokenization?
Tokenization is a method of replacing your sensitive payment card information (Card Number, Expiration Date, Security code, etc.) with a device-specific ‘Token' which acts as a surrogate value. In mobile payments, Tokens are used to protect your payment information and to reduce the security risks inherent to plastic cards.
How is Samsung KNOX used with Samsung Wallet?
Samsung Knox checks and protectes the device for malware. If Samsung Knox detects a malicious software, Samsung Wallet will be disabled by Samsung Knox.
Does Samsung Wallet have access to my bank accounts?
No. Samsung Wallet does not have access to your bank accounts.
Does Samsung Wallet store my personal/payment information on a server or my device?
No. Samsung does not store your personal/payment information on a Samsung server or the device.
Samsung Wallet does not change the way your payment information is stored or handled when you make purchases. Your payment information will continue to be managed by your card network and card issuer.
Only a device-specific Token, which is used to replace your sensitive payment information, is stored on the device.
Will my Samsung Wallet information still be on my device if it is formatted?
No. Formatting your device will remove all payment cards registered to your device.
What should I do if my device is lost or stolen? - about Find My Mobile?
If your device is lost or stolen, you can use Samsung's Find My Mobile service to Lock Samsung Wallet (remotely disable) or to Wipe Samsung Wallet (remove all the payment cards registered onto your device).
Please visit https://findmymobile.samsung.com for further information.
Which wearables (watch) model supports Samsung Wallet in the UAE?
Samsung Wallet is available on 22.2H Wearable (Watch) device.
How do I install Samsung Wallet on wearables (watch)?
Samsung Wallet on wearables (watch) is integrated into your wearables (watch) software. Press and hold the ˜Back' key to open Samsung Wallet. If Samsung Wallet is not available on your wearables (watch), it may be necessary to update Samsung wearables (watch) via Google Play store and update the wearables (watch) software.
How do I set up Samsung Wallet on wearables (watch)?
There are a few easy steps to set up Samsung Wallet on wearables (watch):
From any Android smartphone running 4.4 KitKat or above, launch the Samsung wearables (watch) app and go to the Samsung Wallet companion app. If you do not have a Samsung smartphone, you will first need to download the Samsung wearables (watch) app to complete the above.
Activate your Samsung account and tap to add a card.
You need to enable Screen lock (tap turn on). Enter your four-digit PIN code on wearables (watch).
Either add your card by taking a photo of it (allowing for optical character recognition*) or by entering the card information manually.
Once you've finished entering in your card details, press and hold the ‘back' key to open Samsung Wallet.
* Optical character recognition (OCR) only reads the card number and expiration date; users must enter the rest of their information, like CVV, manually.
Can I tap and pay with wearables (watch) at any angle?
Samsung Wallet on wearables (watch) works comfortably at any angle for users, however for the most seamless payment experience; we encourage users to tap the top edge of the watch interface to the NFC or Magnetic Stripe reader on the point of sale terminal.
How can I keep track of purchases I've made with the Samsung Wallet app on wearables (watch)?
The transaction history is shown in the Samsung Wallet companion app on the phone.
What should I do to import cards in to my new device?
Just sign in to your Samsung Account on the latest Samsung Wallet app version and your Visa, Mastercard or Amex Cards will be downloaded for you automatically.
I see activate card, what should I do now?
You need to enter your expiry date & CVV number to complete activation of your card for using in Samsung Wallet.
Other electronic wallets supported by HBZ Visa Debit & Credit cards includes Apple Pay and Google Pay.
Faster and easier is always evolving.
