| FROM |
TO |
SERVICE |
OUTAGE TYPE |
ISSUE |
DOWNTIME |
STATUS |
| Date |
Time |
Date |
Time |
| Oct 31, 2022 |
0936 hours |
Oct 31, 2022 |
1600 hours |
Web Services |
Intermittent disruption of Web Banking and Mobile App |
Internal |
Unscheduled |
Resolved |
| Nov 7, 2022 |
1046 hours |
Nov 7, 2022 |
1415 hours |
Web Services |
Intermittent disruption of Web Transfer Service |
Internal |
Unscheduled |
Resolved |
| Feb 19, 2023 |
0800 hours |
Feb 19, 2023 |
2000 hours |
Domestic (UAE) banking services |
Intermittent disruption to domestic banking services including FTS/IPI and ATMs |
External |
Scheduled |
Resolved |
| Mar 15, 2023 |
0430 hours |
Mar 15, 2023 |
1300 hours |
UAE Switch |
Non-HBZ ATMs withdrawals will not be available |
External |
Scheduled |
Resolved |
| Jun 18, 2023 |
0600 hours |
Jun 18, 2023 |
0730 hours |
Domestic Banking Services |
Regular maintenance |
Internal |
Scheduled |
Resolved |
| Oct 14, 2023 |
0600 hours |
Oct 14, 2023 |
1800 hours |
SMS Service |
Non Delivery Of SMS / OTP |
Internal |
Unscheduled |
Resolved |
| Aug 20, 2024 |
1830 hours |
Aug 20, 2024 |
2215 hours |
Web Banking, ATM/CDM |
Intermittent disruption to access HBZweb/app and ATM/CDM |
Internal |
Unscheduled |
Resolved |
|
